Refund policy

 

You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened from its original packaging, and unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@stolencartrackers.co.uk. Please note that returns will need to be sent to the following address:

Exec Spec Ltd
Langham Ind Park
Unit A4 Lows Lane
Stanton-By-Dale
Ilkeston, DE7 4RJ

Exec Spec Ltd will not be held responsible or reimburse any expenses for returning the items. If your return is accepted, it must be posted/returned by secure delivery so your item is tracked. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@stolencartrackers.co.uk.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as fitted goods that have no fault and custom products (e.g., special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@gps-cartrackers.com.

Please refer to our terms and conditions for cancellations of products/tracking systems that you have decided to cancel after a payment has been made.